At Aushadi, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy carefully to understand your rights and how we handle returns and refunds.

1. Eligibility for Returns and Refunds

1.1 Returnable Products:

• Products are eligible for return if they are received in damaged or defective condition.
• Incorrect items shipped are also eligible for return.

1.2 Non-Returnable Products:

• Products that have been opened, used, or tampered with.
• Items purchased under clearance or Special offers.
• Personal care products due to hygiene reasons.

2. Conditions for Returns

• Returns must be initiated within 3 days of receiving the product.
• The product must be in its original packaging and unused condition.
• A valid proof of purchase (invoice) is required to process the return.

3. Process for Returns

3.1 Initiating a Return:

To initiate a return, please contact our customer support team via:

• Email: aushadinaturals@gmail.com
• Phone: +91-93603 52157

Provide the following details:

• Order ID
• Reason for return
• Photographs of the damaged/defective product (if applicable)

3.2 Return Approval:

Once your return request is approved, we will provide instructions for shipping the product back to us.

3.3 Return Shipping:

• Customers are responsible for the cost of return shipping unless the product was damaged or defective upon receipt.
• Use a reliable courier service with tracking to ensure safe return.

4. Refund Policy

4.1 Refund Eligibility:

• Refunds will be processed for approved returns only.
• If the product is damaged or defective, a full refund will be issued.

4.2 Refund Timeline:

• Refunds will be processed within 7-10 business days after the returned product has been inspected and approved.
• The refund amount will be credited to the original payment method used during the purchase.

4.3 Partial Refunds:

Partial refunds may be issued for items that are returned in incomplete or not fully original condition.

5. Cancellations

5.1 Order Cancellation:

• Orders can be canceled before shipment by contacting customer support.
• Once the product is shipped, the order cannot be canceled.

5.2 Refund for Cancellations:

If an order is canceled before shipping, a full refund will be issued to the original payment method.

6. Exceptions

Aushadi reserves the right to deny returns or refunds if:

• The request is made outside the return window.
• The product is not returned in its original condition.
• Fraudulent return requests are identified.

7. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

Aushadi

Email: aushadinaturals@gmail.com

Phone: +91-93603 52157

Address: Akshaya Arcade, No.3, Vellingiri Nagar, Kanuvai Road, Post, Navavoor Pirivu, BU, Coimbatore, Tamil Nadu 641046

GST No: 33AAMCR5880J1ZV

Thank you for choosing Aushadi. We value your trust and aim to make your shopping experience as smooth as possible.